Recent Clients & Partners
“Exceptional service begins with confident communication.”
Fluent Staff provides specialized hospitality language training to help your team connect with guests, elevate their experience, and redefine hospitality excellence.
Why Fluent Staff ?
Human Connection & Culture
In the age of AI, authentic human interaction remains essential in hospitality and tourism, fostering genuine relationship with guests. Our Language Training enhances cultural awareness, allowing staff to connect meaningfully with diverse clientele.
Tailored & Relevant Courses
Our materials are developed and delivered by the language specialists with advanced degrees, certificates and experience overseas, providing customized courses that meet unique needs of each staff category, client and their business.
Post-Training Assessment & Continues Learning
We provide free proficiency assessments and access to a digital learning platform with educational content to empower staff to enhance their skills continuously. Launch is coming in 2026.
A Peek Inside Our Training
Intonation, Pronunciation & Body Language
Essential Grammar & Vocabulary
Welcoming & Taking Orders
Understanding Menu & Ingredients
F&B Pairing & Alcohol Knwoledge
Cross-Cultural Etiquette & Hygiene
Guest Interaction & Small Talk
Product & Service Knowledge
Sales & Upselling Techniques
Handling Complaints & Special Requests
Quality Assurance & Review
Tailored to Deliver Results
Improve
communication
Increase sales and visibility
Gain customer
loyalty
Stabilize
employee retention
Elevate operational
standards
