“We train and pursue excellence in hospitality through fluency.”
Exceptional service begins with confident communication. Fluent Staff provides specialized hospitality and language training to help your team connect with guests, elevate their experience, and redefine hospitality excellence.
Why Fluent Staff
Providing essential hospitality training, we place great emphasis on clear communication and language skills. Our programs are developed and delivered by a team of language professionals and hospitality specialists, ensuring your staff can confidently connect with guests and deliver exceptional experiences.
A Peek Inside Our Program
Each Fluent Staff program is designed to meet the needs of specific hospitality roles:
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Front Office: Mastering check-ins, handling inquiries, and problem-solving.
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F&B Service: Explaining menus, taking orders, and addressing dietary needs.
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Housekeeping: Managing guest requests and understanding room vocabulary.
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Spa Staff: Communicating treatments, recommending services, and creating a relaxing guest experience.
Complete Curriculum
Sequence of Service
Sales & Upselling Techniques
F&B Pairing
Customer Engagement
Handling Complaints
Check-in & Check-out Guidelines
Pronunciation & Intonation
Time Management
Alcohol Knowledge
Food Safety & Hygiene
Handling Special Requests
Guest Interaction
Tailored to Deliver Results
Improve
communication
Increase sales and visibility
Gain customer
loyalty
Stabilize
employee retention
Elevate operational
standards
